We’ve Got Solutions
We are Shore Solutions because we create solutions. Here’s how we solve problems so you don’t have to.
Problem
I need a company who will stay up to date on all of my regulations.
Solution
We stay current on all rules, regulations, and guidelines set forth by Federal, State and local entities. Memorizing every FAR clause and knowing every justification by heart isn’t a simple task but rest assured that we have your back! Our team of Contracting and Procurement Specialists leverages a deep well of knowledge, having been Contracting Officers in the Navy and having attained specialized Masters-level Training in Government Contracting. It’s like having a walking and talking FAR at your fingertips!
Problem
I need to know what’s happening with my contract every step of the way.
Solution
We have an extensive communication policy already in place. There are 2 account managers assigned to every command/unit/contracting office for continuity and coverage. There are automated shipment notifications for all orders to keep you in the loop. We create custom status reports based on your requirements and what would make your life easier.
Problem
I have to hit my Set-Aside Goals for the year.
Solution
No problem. We’ve got them all! A single contract with Shore Solutions gives your agency credit toward all 4 set-aside goals.
Solution
Our main goal is to give you exceptional customer service. We do this by exploring every procurement option with you to ensure you’re leveraging all available opportunities and avoiding any potential pitfalls, exploring all products or service options to ensure what you are getting is what you want and need, responding to your requests within 2 hours, providing you quotes or updates on quotes within 24 hours.
Problem
I need to update my order right now, but it’s the middle of the night.
Solution
We have a 24/7 emergency phone line. You can’t clock out while serving our country, so we don’t clock out while serving you. We will always work around the clock to ensure you get the right products at the best possible price!
Problem
I’m afraid of price gouging, but I don’t have time to get several quotes.
Solution
We have a 100% Transparency & Price Check Policy. If you’re concerned with pricing, we will gladly show you our costs along with competitive or comparison pricing to give you the confidence you need to move forward with your purchase or contract award.
Problem
Suppliers don’t seem to understand my requirements and restrictions.
Solution
We created a 5-step Personalization Process
Evaluate command/unit – What do you do, who you support, who is a part of your team, and what are their roles?
Assess past procurement – How have you procured things in the past, and what issues did you have, etc.?
Identify issues/concerns – What concerns do you have about doing business with contractors in general?
Review personalized options – What are your procurement options, set-aside needs, timeline requirements, etc.?
Take Action – Once we know what you need, we will get to work right away!
Solution
We have several procurement options, including GSA Advantage, GSA Ebuy, Fedmall, GPC, Sole-Source Contract, Competitive Contract, and Open Market Purchase. We are constantly adding products and manufacturers to ensure we have the right relationships in place to fulfill your requirements. Our in-depth knowledge of the General Services Administration (GSA) and DoD Fedmall contracts allows us to support our customers in every step of their procurement process.
Problem
When there are setbacks, I don’t want excuses and blaming.
Solution
We are human. We make mistakes and we know customers do too. When we fall short we admit to it, apologize, and do everything in our power to make it right. When our customer falls short we also do everything in our power to fix it. We understand that we are all human and make mistakes but as long as our customer is taken care of, we will work it out.
Problem
The items I ordered are not what I want or need.
Solution
We always trying to accommodate a return or exchange, regardless of the timeline. We always have multiple options for procurement channels, and we constantly add to our capabilities on a regular basis. At the time of your request, if we do not have one you can utilize, we will put you in contact with a vendor that can support your requirements.
Problem
I need to use the stock system to get the items I require.
Solution
We have a deep understanding of NSNs and the stock system which is used as a tool for many of our customers to get items they need. This helps ensures that our end users get the right information to decide on what to procure.
Solution
We align ourselves with the right manufacturers who understand the level of customer support we need to take care of our heroes. Then we treat our manufacturers and suppliers just like we do our customers which ensures open lines of communication. From standard lead times to overnight shipments, to custom work, we work together through every step of the process.
Every industry has its fair share of manufacturers that just do not communicate well or that have unpredictable lead times. We identify these suppliers and communicate that information to our customers so you have realistic expectations throughout the process and know when the lead time changes, or it takes longer to get status, etc. It’s all about communication!